Privacy policy
How Telsol Telecom and Security Inc collects, uses and protects personal information.
Last updated: October 12, 2026
Telsol Telecom and Security Inc ("Telsol", "we", "us") respects your privacy. This policy explains how we handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.
Information we collect
- Contact details you provide through our forms, by email or by phone, such as your name, company, email address and phone number.
- Details about your project or support request.
- Basic technical information collected by our website host, such as browser type and pages visited.
How we use it
- To respond to enquiries, prepare quotes and provide services.
- To deliver support and maintenance for systems we install.
- To send service-related communications. We do not sell your personal information.
Client systems
When we install or support video, access control or attendance systems, any personal information those systems hold remains under our client's control. We access it only as needed to provide service, and only with authorization.
Sharing
We share information only with service providers who help us operate (for example, our form and email providers), with manufacturers when processing warranty claims, or when required by law.
Retention and security
We keep personal information only as long as needed for the purposes above and protect it with reasonable administrative, technical and physical safeguards.
Your rights
You may request access to, or correction of, the personal information we hold about you, or withdraw consent to its use, by contacting us at [email protected].
Contact
Privacy Officer, Telsol Telecom and Security Inc, 38 Annie Craig Drive, Etobicoke, ON M8V 0G9, [email protected].